Faulty sockets, exposed wiring, repeated tripping or water near electrical fittings can place your household at risk. Report immediate danger promptly and avoid using affected equipment.
Do not touch exposed wiring or use equipment you believe is unsafe. Emergency risks should be reported through the landlord’s urgent repair route.
Landlords must keep relevant electrical installations in repair and ensure rented accommodation is safe. The appropriate response depends on the hazard, but immediate risks should not be left awaiting routine repair times.
Responsibility depends on the cause of the problem, the terms of your tenancy and whether the landlord had notice and a reasonable opportunity to investigate and act.
Tell the council clearly if there is sparking, burning, exposed wiring or water near electrics. Keep the call reference and, once safe, follow up in writing so there is a permanent record.
Read our council claims guide →Good records help establish what happened, when the landlord knew and how the conditions affected your household.
Share the repair history, photographs and how the problem affects your home.
A specialist considers the landlord’s responsibilities and explains your options.
If accepted, we seek appropriate repairs and compensation on your behalf.
Keep away from the hazard, stop using affected equipment and contact the landlord’s emergency repairs service. Call the emergency services where there is an immediate threat to life or fire.
Potentially. Water near wiring, sockets or light fittings can create a separate safety hazard requiring urgent investigation.
Seek advice before commissioning work or deducting costs from rent, except where emergency safety action is unavoidable. Keep all records and receipts.
Tell us what you reported and what happened next. We will explain whether we may be able to assist.