Not every crack indicates structural failure, but widening cracks, movement, unstable surfaces or falling material should be inspected rather than repeatedly filled or painted over.
A qualified inspection may be necessary to distinguish cosmetic movement from a defect affecting the structure, safety or use of the home.
Landlords are commonly responsible for keeping the structure and exterior in repair. Where reported cracking or movement may indicate a safety issue, the landlord should investigate the cause and complete appropriate remedial work.
Responsibility depends on the cause of the problem, the terms of your tenancy and whether the landlord had notice and a reasonable opportunity to investigate and act.
If contractors repeatedly fill cracks without explaining why they return, ask the council to escalate the matter for a technical inspection. Photograph the cracks beside a ruler and record changes over time.
Read our council claims guide →Good records help establish what happened, when the landlord knew and how the conditions affected your household.
Share the repair history, photographs and how the problem affects your home.
A specialist considers the landlord’s responsibilities and explains your options.
If accepted, we seek appropriate repairs and compensation on your behalf.
No. Fine cosmetic cracking may not amount to actionable disrepair. Size, progression, cause, safety and the landlord’s response all matter.
Repeated cosmetic work may be inadequate if an underlying structural or moisture-related cause remains. Keep records showing recurrence.
You can ask the landlord to arrange an appropriate inspection. Independent expert evidence may later be required depending on the claim.
Tell us what you reported and what happened next. We will explain whether we may be able to assist.