If your council or housing association has failed to address persistent damp, mould or the underlying repair problem, you may be entitled to seek repairs and compensation.
Damp has different causes. A claim is strongest where the conditions arise from a repair defect, inadequate installations or a serious hazard the landlord should address.
Landlords are commonly responsible for keeping the structure and exterior in repair, maintaining heating and water installations and ensuring rented homes remain fit for human habitation. They should identify and address the underlying cause rather than simply paint over visible mould.
Responsibility depends on the cause of the problem, the terms of your tenancy and whether the landlord had notice and a reasonable opportunity to investigate and act.
Report damp and mould through the council repairs system and keep every reference number. Social landlords in England also have specific duties for prescribed hazards under Awaab’s Law, alongside their wider repairing and safety obligations.
Read our council claims guide →Good records help establish what happened, when the landlord knew and how the conditions affected your household.
Share the repair history, photographs and how the problem affects your home.
A specialist considers the landlord’s responsibilities and explains your options.
If accepted, we seek appropriate repairs and compensation on your behalf.
Possibly. The cause must be properly investigated. Condensation may be connected to inadequate heating, ventilation, insulation or another defect for which the landlord is responsible.
Take clear dated photographs before cleaning and follow reasonable safety advice. Cleaning visible mould does not remove the landlord’s duty to investigate an underlying defect.
Depending on the evidence, compensation may reflect inconvenience, loss of use, damaged belongings, additional costs and proven injury. There is no fixed tariff.
Tell us what you reported and what happened next. We will explain whether we may be able to assist.