Council tenants should have a safe, habitable home. If repeated repair reports and complaints have not resolved serious conditions, our specialist team can assess a claim for repairs and compensation.
Claims depend on the defect, notice, reasonable repair time and evidence. More than one issue can form part of the same housing condition claim.
Councils have repairing obligations under tenancy and housing law, including duties concerning the structure and exterior, key installations and fitness for human habitation. Separate complaint, ombudsman and enforcement routes may also be available.
Responsibility depends on the cause of the problem, the terms of your tenancy and whether the landlord had notice and a reasonable opportunity to investigate and act.
Keep reporting unresolved or recurring defects even if the council marks a job complete. Use the formal complaints process where necessary and retain every reference, response, appointment and photograph.
Read our council claims guide →Good records help establish what happened, when the landlord knew and how the conditions affected your household.
Share the repair history, photographs and how the problem affects your home.
A specialist considers the landlord’s responsibilities and explains your options.
If accepted, we seek appropriate repairs and compensation on your behalf.
Potentially, where the council is your landlord, is legally responsible for the conditions and failed to act within a reasonable time after notice.
Not always, but complaints can help clarify the council’s position and create valuable evidence. The correct route depends on your circumstances.
Tenants are entitled to report disrepair and seek advice. Continue complying with your tenancy, including paying rent, while the matter is addressed.
Tell us what you reported and what happened next. We will explain whether we may be able to assist.